Refund Policy

1. Eligibility and Conditions

To be eligible for a refund, your purchase must meet both of the following criteria:

• Time Limit: Refund requests must be submitted within 3 days (72 hours) of the purchase timestamp. Requests beyond this window cannot be accommodated.
• Usage Limit: You must have used the service for no more than 2 conversions (or consumed less than 10% of the purchased plan or credit pack). Higher consumption constitutes substantive use of the service and voids refund eligibility.

2. How to Request a Refund

If you meet the criteria above, submit your request as follows:

1. Send an email from your registered account address to support@noteslides.ai.
2. Include your registered email, order/receipt ID, purchase date, and reason for the request.
3. Ensure the email is dispatched within 72 hours of purchase.

3. Review and Processing

• Review Timeline: We review requests and verify account activity within 2 business days.
• Payment Route and Fees: Approved refunds are issued to the original payment method. To cover third-party payment gateway processing fees, deductions of up to 6% of the transaction total may apply.
• Settlement Timeline: Depending on your financial institution, refunded funds typically reflect within 5 to 10 business days.

4. System Failures

Tasks that fail due to backend service errors do not deduct credits. Quotas are temporarily held at task launch and are only deducted upon successful delivery of output files.

5. Policy Updates

We reserve the right to update this policy periodically. Revisions take effect upon publication on this page for purchases made thereafter.